Terms & Conditions

RUBBISH & JUNK REMOVAL – TERMS & CONDITIONS

Thank you for choosing The Rubbish Removers. Please read the following terms and conditions before booking our rubbish removal service. By confirming a booking or engaging our service, you agree to these terms and conditions.

I. QUOTES & ESTIMATES

1. Quotes or estimates
   Quotes or estimates are based on the information, photos and description provided to us before the job.
2. Volume-based pricing
   Where pricing is based on the volume of rubbish, the final charge may be adjusted to reflect the actual volume collected.
3. Additional work or rubbish
   If there is additional rubbish, different materials, difficult access or additional work that was not included in the original quote or estimate, we will advise you of any additional charges before proceeding wherever reasonably possible.
4. Accurate information
   Please provide accurate information and clear photos when requesting a quote or estimate so we can give you the most accurate price possible.

II. WHAT WE COLLECT & DO NOT COLLECT

We generally collect:

• Household Rubbish & Junk – furniture, mattresses, whitegoods, appliances, electronics, toys, tools, cardboard and general household items.
• Commercial Rubbish & Junk – office furniture and equipment, shelving, fixtures, unwanted stock and general commercial waste.
• Green Waste – branches, plants, lawn clippings, hedge trimmings, pruning and other garden vegetation.
• Selected regulated or specialised waste – commercial clients only and subject to prior approval. Please tell us exactly what the material is before booking.

We do not collect:

• Asbestos or asbestos-containing materials
• Soil, dirt, concrete, bricks or other heavy construction materials
• Chemicals, liquids, paints, oils or other hazardous substances unless specifically agreed by us in advance
• Construction or renovation waste
• Any material that we are not licensed, equipped or permitted to transport or dispose of

Important: Please advise us before collection if you are unsure about any item or material. We reserve the right to refuse any material that was not disclosed beforehand or that we consider unsafe, unsuitable or prohibited.

III. COLLECTION, ACCESS & LOADING

1. Access to the rubbish
   Please ensure our team has safe and reasonable access to the rubbish at the agreed collection time. Please let us know in advance about stairs, lifts, narrow access, long carrying distances or any other access restrictions.
2. Loading service
   Our rubbish removal service generally includes loading the rubbish onto our truck. Customers are welcome to assist with loading where it is safe to do so, which may help reduce labour time and costs where labour charges apply.
3. Heavy or difficult items
   Please advise us in advance of any particularly heavy, bulky or difficult-to-move items. Additional labour, equipment or charges may apply where extra handling is required.
4. Dismantling or additional work
   Dismantling, demolition, moving items from difficult locations or other work outside the agreed rubbish removal scope may incur additional labour charges and must be agreed before or during the job.
5. Site conditions & safety
   Our team may refuse to move or collect an item if, in our reasonable opinion, doing so would create a safety risk or could cause damage to the property, our vehicle or equipment.
6. Customer instructions
   Please clearly identify the items to be removed. The Rubbish Removers is not responsible for items removed in accordance with instructions given by the customer or their authorised representative.

IV. PRICING & PAYMENT

1. Pricing
   Our pricing is based on the type and volume of rubbish, disposal costs, labour requirements, access and any additional work required. Pricing will be advised by quote or estimate before the job wherever reasonably possible.
2. Final price
   Where an estimate has been provided, the final price may vary if the actual volume, type of waste, access conditions or work required differs from the information originally provided.
3. One-off residential jobs
   Payment is required immediately upon completion of the job and before our truck leaves the property.
4. Non-payment
   If payment is not made as required, The Rubbish Removers reserves the right to return the collected rubbish and items to the customer’s property.
5. Payment methods
   Payment may be made by bank transfer, card or cash, subject to the payment options advised at the time of booking or invoicing.
6. Business & approved accounts
   Invoice payment terms are available only to approved business customers and regular account customers. Payment must be made by the due date shown on the invoice.
7. Overdue accounts
   We reserve the right to suspend further services where an account is overdue until the outstanding balance has been paid.
8. Additional charges
   Additional rubbish, labour, waiting time, difficult access or work outside the agreed scope may incur additional charges. Wherever reasonably possible, we will advise you before carrying out additional chargeable work.

V. BOOKINGS, CANCELLATIONS & CHANGES

1. Bookings
   Bookings are subject to availability. We will arrange a collection date or time with you based on our schedule and service availability in your area.
2. Changes to a booking
   If you need to change or cancel your booking, please let us know as early as possible so we can adjust our schedule.
3. Changes to the rubbish
   If the amount or type of rubbish changes after a quote or estimate has been provided, please let us know before collection. Additional rubbish or different materials may affect the final price.
4. Cancellation by The Rubbish Removers
   We may need to reschedule or cancel a collection due to weather, vehicle or equipment issues, staff availability, safety concerns or other circumstances beyond our reasonable control. We will contact you as soon as reasonably possible to arrange another suitable time.
5. Access on collection
   If we are unable to complete the collection because reasonable access has not been provided, additional attendance or rescheduling charges may apply.

VI. GENERAL CONDITIONS

1. Customer responsibility
   The customer is responsible for ensuring that the rubbish presented for collection belongs to them or that they have authority to arrange its removal.
2. Undisclosed or prohibited waste
   The Rubbish Removers reserves the right to refuse any waste or item that was not disclosed before collection, is prohibited, or cannot be safely or legally transported or disposed of by us.
3. Property damage
   We will take reasonable care while carrying out the service. However, we are not responsible for pre-existing damage or for damage resulting from unsafe, unsuitable or restricted access, or where the customer requests our team to move items through an area where there is an obvious risk of damage.
4. Disposal
   Once collected and paid for, the rubbish becomes the responsibility of The Rubbish Removers and will be transported to appropriate disposal or recycling facilities wherever practicable.
5. Acceptance of Terms
   By confirming a booking or using our rubbish removal service, you acknowledge that you have read and accepted these Terms & Conditions.