How does a Garden Bag service operate?
Order a bag and we come out and install the service for FREE. Usually we collect the bag monthly (or second monthly if requested) and we can vary your collections seasonally. Many people have summer monthly and winter second monthly collections. If you need extra collections, let us know and we will either leave extra bags for you to fill or if a driver is in your area they will swing by and collect the bag. If you are going away or haven’t filled the bag let us know and we will skip a collection.
When do we come to exchange your Garden Bag?
We put you into a “run area” which will be either the first, second, third of fourth week of the month. So you can remember when we are coming we –
- Leave a slip in your mail box, every time we exchange your bag marked with the next date we are returning
- Give you a fridge calendar with all the dates for the year.
- Email you a reminder the week before due so you can make sure the bag is full and ready to go.
What if I haven’t used my bag?
If you are on monthly collections just ring or email us and we will not send a driver out to you. The drivers are paid when they come out to your property – even if the bag turns out to be empty – so let us know early if your bag is empty.
If you only have a small yard or are just a basic gardener we can do a regular second monthly exchange.
There is a 6 bag minimum per year for the garden bag service.
How is the Garden Bag account organised?
We usually charge in lots of 3 bags. (3 x$18 = $54) The slip we leave in your mail box will show the months we are charging for – this is adjusted if you ring up for“No collection” or extra collections. The due date is usually as we collect the 2nd bag of the 3 bags.
What CAN go into the Garden Bag?
- Any leafy green waste can go into the bag. Lawn clippings, palm fronds, weeds, small branches, pine cones, leaves are all suitable.
- Any clean dry waste – cardboard, packaging, plastics etc (Except Ipswich -cardboard only allowed)
What CAN NOT go into the Garden Bag?
- Nothing HEAVY – bricks, rocks, soil. tree trunks, banana palms
- Nothing DANGEROUS – glass, timber with nails, chemicals or poisons.
- Nothing SMELLY – Bird, dog, or cat poo/ litter. food. nappies.
Garden Bag Guidelines
1. Do not overfill the bag. Fill the bag up to the level of the frame. When the driver comes he will fold the flaps of the bag over the top to prevent any waste spilling out as he moves the bag to the truck. Anything sticking out of the top of the bag – sticks, thorns palm fronds can be a hazard to our drivers collecting the bags.
2. Do not overweight the bag. . The driver has a trolley to move the bag but he still needs to manipulate the bag from its frame to the trolley and trolley to truck. We are very fair with weight limits we accept – however our driver’s health & safety is prioritised! A full bag of lawn clippings can weigh up to 100kg (dry ) or 150kg (wet)
To check the weight just stand in front of the bag, grab each side with your hands and tug gently. If you can feel movement, then the bag should be fine. If the bag does not budge, there could be issues!
Another problem from overweight bags is seam splitting. The bag rips up the seam as the driver tries to move the heavy weights. This is very annoying for our clients as nobody wants a split bag!
If the bag is overfull or overweight the driver has a few options –
- Decant into two bags and charge you for both bags.
- Leave an extra bag for you to transfer the waste yourself and collect both bags next month.
- Find you and ask you for a hand to more the bag.
Our drivers collect many bags each day, each week and each month of the year so we have strict guidelines on the weights they can move.